FAQ

Frequently asked questions

Operational Hours

We are open Monday to Friday 6.30am - 6.30pm and closed on public holidays.



What are the fees at your service?

Our fees are $120 per day before CCS, to find out about our fees, our management will help with all questions and inquiries.



Child Care Subsidy (CCS)

As of July 2nd 2018, a nation wide child care package called Child Care Subsidy replaced the two previous packages Child Care Benefit (CCB) and Child Care Rebate (CCR). Families must be registered with mygov in order to access CCS. To find out more, go to https://www.education.gov.au/ChildCarePackage We offer sessions to get the most of your CCS, ask our management to find out more!



How do I pay my fees?

We offer two types of payment at our service, through direct debit or credit card. All you need to do is choose which payment option is easiest for you. All accounts are required to be 2 weeks in advance, fees are taken the week before enrolment start date.



What if my booking lands on a public holiday?

Like most services in our industry we are closed on public holidays. Fees do still apply to these days as staffing and operational costs are still in place.



What do I need to bring?

Change of clothes for that particular season, and another item of clothing that will accommodate your child if the weather changes. Set of sheets (if your child sleeps), sun hat, any special creams (labelled), nappies for the day, bottles (labelled) and formula, comforter. We also ask that any personal items are labelled to ensure nothing is lost.



What if my child is sick?

We understand that children get sick from time to time so we are sure parents would appreciate our concern for protecting the health of all the children attending the centre. We have a variety of practices to keep our clean and hygienic to minimise the spread of illness, we do ask that if your child is sick they do not attend. Please speak to our office regarding our illness policy.



Allergies and Dietary requirements

We cater for all allergies and dietary requirements at our service, and we are a completely nut free centre. Our onsite chef will cater for any dietary requirements your child may have. If your child has any allergies, dietary requirements please let our educators know and we will be happy to help.